Privacy Policy

This policy covers this informational website and the Wonek Chat phone-verification service operated by Arte Soft EOOD, Bulgaria, UIC 202787570. Wonek Chat is in development. It does not replace the policy for the separate application at wonek.com.

Who is responsible

Arte Soft EOOD, Druzhba 2, block 286, entrance B, floor 6, apartment 3, Sofia 1582, Bulgaria. Contact: support@wonek.com.

Information we process

When you visit this site, hosting and network providers process technical information such as your IP address and the requested page to deliver and protect the website. This site does not use advertising trackers, analytics scripts, account forms or optional cookies.

If you contact us, we receive the contact details and message you send. When phone verification is enabled and you request a code in the app, we process your phone number, verification request, delivery status and security information needed to limit abuse. Successful verification creates a session so that a new SMS is not needed for every connection.

Why we use this information

We process information to provide a service you request, respond to enquiries, protect the service from misuse and meet applicable legal obligations. Depending on the activity, the legal basis is taking steps at your request or performing a contract, our legitimate interests in security and support, or a legal obligation. Where processing relies on consent, you may withdraw it.

Service providers and sharing

We use Amazon Web Services for infrastructure. Verification may be delivered through telecommunications providers such as Telnyx and mobile carriers, or Apple messaging services where applicable. They receive information required for delivery and service operation. Support messages are processed by our email provider.

No mobile information will be sold or shared with third parties for promotional or marketing purposes. SMS opt-in information and consent are not shared for those purposes. We may disclose information where required by law.

Retention and international processing

Verification codes are short-lived. Contact messages, delivery records and security information are retained only as needed for their purpose, resolving issues and applicable legal obligations. Providers may process information outside your country, including outside the EEA; applicable transfer safeguards are required where relevant.

Your choices and rights

You can request access, correction or deletion of your personal information, or ask about restriction, objection and portability where those rights apply. Contact support@wonek.com. We may need to verify your identity before fulfilling a request. You may also complain to your local data protection authority, including the Bulgarian Commission for Personal Data Protection.

Reply STOP to stop verification SMS from our sending number. This does not by itself delete an app account or other records.

Changes and app availability

We will update this policy as the service develops. Full information about additional app data processing will be provided before public availability of those features.